Privacy Policy

Effective Date: 1 January 2025

1. Introduction

At Ewyze (Pty) Ltd (“Ewyze”, “we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us through our WhatsApp Business App and associated services.

2. Information We Collect

  • Basic identifiers: Name, phone number, email address (if provided)
  • Communication content: Messages you send and receive
  • Transactional data: Service preferences, job card references
  • Technical data: Date/time of communication, device type, IP address

We do not access or store any information not explicitly shared through WhatsApp.

3. How We Use Your Information

  • Communicate and respond to your inquiries
  • Schedule or confirm services
  • Provide customer support
  • Send updates or notifications
  • Maintain internal records and improve our services

We do not sell your information to third parties.

4. Legal Basis for Processing

We process your personal data based on your consent, our legitimate interest, or legal obligations, as applicable.

5. Data Retention

We retain your WhatsApp communications only as long as necessary to fulfill service obligations or legal requirements. Archived data is securely stored.

6. Data Sharing

We may share your information with:

  • Internal team members
  • Third-party service providers
  • Authorities if legally required

All third parties are POPIA-compliant and follow strict data protection practices.

7. Your Rights

You have the right to:

  • Access your personal information
  • Request correction or deletion
  • Withdraw consent at any time by messaging "STOP" or contacting us

Email us at info@ewyze.net

8. Security

We implement appropriate security measures and leverage WhatsApp's end-to-end encryption to protect your information.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website with the effective date listed at the top.

11. Contact Us

For any questions or concerns about this Privacy Policy, please contact us:
Ewyze (Pty) Ltd
Email: info@ewyze.net
Website: www.ewyze.net